HomePrivacy Policy

CGU Privacy policy

This privacy policy was last modified on 5th September 2021.

1. About our Privacy Policy

1.1 The privacy of your Personal Information is important to Crypto Gaming United. We respect your rights to privacy and rights under the Privacy
Act and are committed to complying with the requirements of the Privacy Law in the collection
and handling of your Personal Information.

1.2 This policy explains how we collect, retain, process, share, transfer and handle your Personal
Information and describes the kinds of Personal Information we collect, use, disclose and our
purposes for doing so.

1.3 We use some defined terms in this policy. You can find the meaning of each defined term at
the end of this policy.

1.4 Personal Information is information which may be used to reasonably identify you. For
example, your name, address, date of birth, gender, email address, telephone number is
generally considered to be Personal Information. Personal Information may also include
information we collect about your individual preferences.

1.5 This policy applies to your Personal Information when you use our Website, and interact
generally with us but does not apply to Third Party Sites. We are not responsible for the
privacy policies or content of Third Party Sites.

1.6 For the avoidance of doubt, unless stated otherwise, this policy will govern our collection of
your Personal Information irrespective of the forum.

1.7 This policy may be updated from time to time and the most up to date version will be
published on our Website. We encourage you to check our Website periodically to ensure that
you are aware of our current policy.

1.8 Your continued usage of our Website and/or services will be taken to indicate your
acceptance of the terms of this privacy policy insofar as it relates to our Website.

2. Why we collect Personal Information

2.1 When you visit our Website, we collect Personal Information so that we can provide you with
products and services and improve and customise your experience with us. We only collect
Personal Information if it is reasonably necessary for us to carry out our functions and

2.2 The purposes for which we collect and hold your Personal Information include:
(a) to deliver our products and services to you;
(b) to manage our relationship with you, evaluate our business performance and build our
customer database;
(c) to respond to your requests and seek your feedback;
(d) to conduct research, compare information for accuracy and verification purposes,
compile or analyse statistics relevant to the operations of our business;
(e) to facilitate our internal business operations, including fulfilment of any legal and
regulatory requirements and monitoring, analysing and improving the performance
and functionality of our Website and investigating breaches of or enforcement of any
legal terms applicable to our Website;
(f) to protect our property, the Website or our legal rights including to create backups of
our business records;
(g) to manage risk and protect our Website from fraud by verifying your identity and
helping to detect and prevent fraudulent use of our Website;
(h) for the direct marketing and promotional purposes as set out below; and
(i) to manage our business, including analysing data collected from our Website
concerning visits and activities of users on our Website including the Analytics
Services. This analysis helps us run our Website more efficiently and improve and
personalise your experience online.

3. What Personal Information do we collect?

3.1 The kinds of Personal Information we collect will depend on the type of interaction you have
with us. Generally, the kinds of Personal Information we collect may include:
(a) your name, address (postal and residential), email address, telephone number(s),
date of birth and gender when you register with us;
(b) information from third party sources such as data providers and credit organisations,
where permitted by law;
(c) details of the device you have used to access any part of our Website, including
carrier/operating system, connection type, IP address and other information may be
collected and used by us automatically if you use our Website, through the browser
on your device or otherwise;
(d) demographic information;
(e) location data;
(f) your connections with others whose personal information we may collect or hold;
(g) online payment details which may include third party payment systems, credit or
direct debit details for your bank account; and
(h) transaction details relating to your use of our products, services or rewards.

3.2 Telephone calls to us may also be recorded for training and quality assurance purposes.

4. With whom do we share Personal Information?

4.1 We may disclose Personal Information collected from you:
(a) to our related entities, employees, officers, agents, contractors, other companies that
provide services to us, sponsors, government agencies or other third parties to satisfy
the purposes for which the information was collected (as outlined in clause
2.2 of this
policy) or for another purpose if that other purpose is closely related to the primary
purpose of collection and an individual would reasonably expect us to disclose the
information for that secondary purpose;
(b) to third parties who help us to verify the identity of our clients and customers, and
other software service providers who assist us to provide the services we provide to
(c) to third parties who help us analyse the information we collect so that we can
administer, support, improve or develop our business and the services we provide to
(d) to merchants and the recipients of funds to identify you as the sender of the funds and
to a party whom sends you funds in connection with a transfer to you of funds;
(e) to third parties, including those in the blockchain and fintech industry, marketing and
advertising sectors, to use your information in order to let you know about goods and
services which may be of interest to you in accordance with the SPAM Act 2003 (Cth)
and the Privacy Act;
(f) if the disclosure is required by a law, or legal process, requested by a government
agency or other third parties pursuant to a subpoena, court or other legal process with
which we are required to comply, including in relation to our obligations under the
Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth);
(g) to our professional advisers such as consultants, bankers, professional indemnity
insurers, brokers and auditors so that we can meet our regulatory obligations, and
administer, support, improve or develop our business;
(h) to debt recovery agencies who assist us with the recovery of debts owed to us;
(i) to any other person, with your consent (express or implied); and
(j) to facilitate the sale of all or a substantial part of our assets or business or to
companies with which we propose to merge or who propose to acquire us and their

4.2 In addition to the above recipients, we will disclose your Personal Information if we are
required to do so under law or if the disclosure is made in connection with either the normal
operation of our business in a way that you might reasonably expect, for example, if such
disclosure is incidental to IT services being provided to our business or for the resolution of
any dispute that arises between you and us. This disclosure may involve your Personal
Information being transmitted Overseas.

4.3 In the event of a proposed restructure or sale of our business (or part of our business) or
where a company proposes to acquire or merge with us, we may disclose Personal
Information to the buyer and their advisers without your consent subject to compliance with
the Privacy Law. If we sell the business and the sale is structured as a share sale, you
acknowledge that this transaction will not constitute the ‘transfer’ of Personal Information.

5. How we collect and store data and transmit Personal Information

5.1 We usually collect and store information including in paper, physical and electronic form
provided by you when you communicate with us by telephone, email, web-based form, letter,
facsimile or other means, including when:
(a) you contact us over the phone;
(b) we provide you with our services via telephone, email or our Website;
(c) we provide you with assistance or support for our products or services;
(d) you participate in our functions, events or activities or on our social media pages;
(e) you request that we provide you with information concerning our products or services;
(f) you upload or submit information to us or our Website; or
(g) you complete any forms requesting information from you, including on registration
with us, complete any survey or provide feedback to us concerning our products or

5.2 Where practicable we will only collect information from you personally. However, we will also
collect your Personal Information through our partners and third parties who supply services
to us.

5.3 Please note that we use our own and third party computer servers including our Website
hosts, data backups and payment gateway(s), which may be located Overseas and your
Personal Information will likely be stored and transmitted Overseas as part of the normal
operation of our business.

5.4 We also collect information from your computer or mobile device automatically when you
browse our Website. This information may include:
(a) the date and time of your visit;
(b) your domain;
(c) locality;
(d) operating system;
(e) the server your computer or mobile is using to access our Website;
(f) your browser and version number;
(g) search terms you have entered to find our Website or access our Website;
(h) pages and links you have accessed both on our Website and on other websites;
(i) the last website you visited;
(j) the pages of our Website that you access;
(k) the device you use to access our Website; and
(l) your IP Address.

5.5 While we do not use some of this information to identify personally, we may record certain
information about your use of our Website such as which pages you visit and the time and
date of your visit and that information could potentially be used to identify you.

5.6 It may be possible for us to identify you from information collected automatically from your
visit(s) to our Website. If you have registered an account with us, we will able to identify you
through your user name and password when you log into our Website. Further, if you access
our Website via links in an email we have sent you, we will be able to identify you.

5.7 The device you use to access our Website may collect information about you including your
location using longitude and latitude co-ordinates obtained through GPS, Wi-Fi or cell site triangulation. For information about your ability to restrict the collection and use of such
information, please use the settings available on your device.

5.8 We may use statistical analytics software tools and software known as cookies which transmit
data to third party servers located Overseas. To our knowledge, our analytic providers do not
identify individual users or associate your IP Address with any other data held by them.

6. How we protect your Personal Information

6.1 We will endeavour to take all reasonable steps to keep secure and protect any Personal
Information which we hold about you, including:
(a) securing our physical premises and digital storage media;
(b) using computer safeguards such as Secure Socket Layer (SSL) technology to ensure
that your information is encrypted and sent across the Internet securely;
(c) placing password protection and access control over our information technology
systems and databases to limit access and protect electronic information from
unauthorised interference, access, modification and disclosure; and
(d) taking regular back-ups of our electronic systems.

6.2 Notwithstanding that we will take all reasonable steps to keep your Personal Information
secure, data transmission over the internet is never guaranteed to be completely secure. We
do not and cannot warrant the security of any information you transmit to us or from any
online services.

7. Use of Cookies

7.1 When you visit our Website or the website of any of our partners, we and our partners may
use cookies and other tracking technology (Cookies) to recognise you and customise your
online experience. Cookies are small files that store information on your computer, mobile
phone or other device. They enable us to recognise you across different websites, services,
devices and/or browsing sessions. Cookies also assist us to customise online content and
advertising, save your preferences for future visits to the Website, measure the effectiveness
of our promotions, prevent potential fraud and analyse your and other users’ interactions with
the Website.

7.2 If you do not wish to grant us the right to use cookies to gather information about you while
you are using our Website, then you may set your browser settings to delete, disable or block
certain Cookies.

7.3 You may be requested to consent to use of Cookies when you access certain parts of our
Website, for example, when you are asked if you want the Website to “remember” certain
things about you.

7.4 Certain aspects and features of the Website are only available through use of Cookies. If you
disable Cookies, your use of the Website may be limited or not possible or parts of our
Website may not function properly when you use them.

8. How we use Personal Information for communicating with you and
direct marketing

8.1 We may communicate with you by phone, email, SMS or push notification, to inform you
about existing and new products and services that may be of interest to you.

8.2 We will ensure that any email we send as direct marketing complies with the SPAM Act 2003
(Cth) and contain an ‘unsubscribe’ option so that you can remove yourself from any further
marketing communications. To opt-out of communications via SMS, reply with “STOP”. You
may decline marketing messages sent by push notifications by refusing the relevant
permission in your phone or tablet settings, however this setting will prevent you from
receiving other messages from us via push notification. You may also opt-out of receiving
marketing materials from us using the contact details set out below.

8.3 You can also call or write to us to request that your details be removed from our direct
marketing list. We will endeavour to remove your details from our direct marketing list within a
reasonable time (ordinarily 5 working days).

8.4 Our direct marketing list may be operated by software and servers located Overseas and your
Personal Information may be sent Overseas as part of our marketing.

8.5 We will also send communications that are required or necessary to send to users of our
Website that contain information about important changes or developments to or the
operation of the Website or as well as other communications you request from us. You may
not opt out of receiving these communications but you may be able to adjust the media and
format through which you receive these notices.

9. Not identifying yourself

9.1 It may be impracticable to deal with you on an anonymous basis or using a pseudonym.

9.2 We may be able to provide you with limited information in the absence of your identifying
yourself but generally we will be unable to provide you with any information, goods and/or
services unless you have identified yourself.

10. How to access or correct your Personal Information or make an enquiry
or complaint

10.1 If you have any queries in relation to this policy, you wish to access or correct the Personal
Information we hold about you, or make a complaint, please contact us in writing at:
Email: kate@mhcdigitalfinance.com; or
Mail: Privacy Officer
Crypto Gaming United

52 Victoria Street
Paddington NSW 2021

10.2 We aim to acknowledge receipt of all privacy complaints from you within 5 working days and
resolve all complaints within 30 business days. Where we cannot resolve a complaint within
that period, we will notify you of the reason for the delay as well as advising the time by which
we expect to resolve the complaint.

10.3 In order to disclose information to you in response to a request for access we may require you
to provide us with certain information to verify your identity. There are exceptions under the
Privacy Law which may affect your right to access your Personal Information – these
exceptions include where (amongst other things):
(a) access would pose a serious threat to the life, health or safety of any individual;
(b) access would have an unreasonable impact on the privacy of others;
(c) the request for access is frivolous or vexatious;
(d) the information relates to existing or anticipated legal proceedings between you and
us and the information would not otherwise be accessible by the process of discovery;
(e) giving access would reveal our intentions in relation to negotiations with you;
(f) giving access would be unlawful;
(g) denying access is required or authorised by or under an Australia law or a
(h) the information relates to commercial sensitive decision making process; or
(i) giving access would prejudice enforcement related action.

10.4 We may (depending on the request) charge you a fee to access the Personal Information. We
will inform you of any fees payable in respect of accessing your Personal Information prior to
actioning your request. All requests for Personal Information will be handled in a reasonable
period of time (within 30 calendar days after the request is made).

10.5 If you wish to have your Personal Information deleted, please contact us using the details
above and we will take reasonable steps to delete the information (unless we are obliged to
keep it for legal or auditing purposes).

10.6 In the event that you believe that there has been a breach of the Privacy Law, we invite you to
contact us as soon as possible.

10.7 If you are not satisfied with our handling of a complaint or the outcome of a complaint you
may make an application to:
(a) the Office of the Australian Information Commissioner by visiting www.oaic.gov.au,
emailing enquiries@oaic.gov.au; or writing to GPO Box 5218 Sydney NSW 2001; or
(b) the Privacy Commissioner in your State or Territory.

11. Notifiable Data Breach

11.1 We are bound by the Privacy Act and are committed to complying with the Notifiable Data
Breaches Scheme (NDB) established by the Privacy Amendment (Notifiable Data Breaches)
Act 201

11.2 The NDB requires that where a data breach is likely to result in serious harm to any
individuals to whom the information relates, we are required to notify those individuals and the
Office of the Australian Information Commissioner.

11.3 The NDB provides greater protection to the personal information of consumers, greater
transparency in the way organisations like us respond to data breaches and give you the
opportunity to minimise the damage caused by any unauthorised use of your Personal

12. Changes to this Privacy Policy

12.1 We may amend this privacy policy from time to time at our sole discretion, particularly where
we need to take into account and cater for any:
(a) business developments; or
(b) legal or regulatory developments.
12.2 If we make changes, we will notify you by revising the date at the top of the Privacy Policy
and, in some cases, may provide you with additional notice (such as adding a statement to
the Website homepage or sending you a notification). We recommend you review the Privacy
Policy whenever you access our Website or otherwise interacts with us to stay informed about
our information practices and the ways you can help us to protect your privacy.

13. Definitions used in this policy
(a) Analytics Services includes Google Analytics.
(b) Australian Privacy Principles or APPs means the principles set out in Schedule 1 to
the Privacy Act.
(c) IP Address means a number automatically assigned to your computer which is
required when you are using the internet and which may be able to be used to identify
(d) Overseas includes the United States of America.
(e) Personal Information has the meaning set out in the Privacy Act.
(f) Privacy Act means the Privacy Act 1988 (Cth) as amended from time to time.
(g) Privacy Law means such laws as may place requirements on the handling of
Personal Information under the Privacy Act and the Australian Privacy Principles.
(h) Third Party Sites means online websites or services that we do not own or control,
including websites of our partners
(i) Website https://www.cgu.io and/or any other website as we may
operate from time to time.
(j) we, our, us and similar terms means Crypto Gaming United and our related entities.
(k) you, your and similar terms means, as the context requires (1) you, when you use
our Website; and/or (2) you, during your dealings with us as a customer; and/or (3)
any agent providing your Personal information to us; and/or (4) any agent dealing with
us on your behalf.